Medray

Medray

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Returns Policy

  • We will refund your payment as required (subject to our terms and conditions).
  • Please complete the Return Form attached to your order.
  • Re-package goods in original packaging.
  • Enclose the Return Form in your parcel along with the goods that you are returning.
  • Goods are to be returned at the customer’s expense.
  • Please ensure that you affix correct postage to your parcel.
  • Please return goods using a tracking service.
  • Medray cannot be held responsible for returned items that are lost or damaged in transit.
  • Returns must be made within 14 days.
  • Goods must be unworn, undamaged and in an unused condition.
  • Tags must not be removed.
  • Refunds do not include P&P.
  • Refunds will be made via original payment method.
  • Embroidered items cannot be exchanged or refunded.
  • We have the right to refuse any return that should, in our opinion, be outside our terms & conditions.
 
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