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Veterinary Customer Care Co-ordinator Interview

Medray News

Date written : 12/12/2014

How did you come to work in Veterinary Sales Support?

I graduated from UCD in 2013 with a B.Sc. (Hons) in Veterinary Nursing, whilst in college; I worked in a few practices and in UCD itself one summer.  I went straight to work in an insurance company as a claims handler, I hadn’t planned on going into that role but it was great experience and it gave me a very different insight into the veterinary industry in Ireland.  I was familiar with Medray as my college classmate Karen Jones is a Veterinary Sales Executive so I applied for the role.

What do you like most about your job so far?

I have too many things to list, I especially like the Medray staff, everybody is so friendly and helpful and it’s refreshing to work with genuinely nice people. The role itself is varied and challenging which makes for interesting days, it keeps me on my toes to say the least!

What, if anything have you found challenging?

I’m still learning about the wide stock range, there are so many different brands and alternatives that it can leave my head spinning at times but I am definitely getting to grips with it now.


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Could you describe a typical working day?

Well I have a bit of a drive into work so I would get up at 6.30am but I can’t complain due to the hours and lack of night shifts and working weekends, which is a big plus!  When I get to work in the morning I check my emails to see if we received any queries or orders over night.  I do my best to help with telephone queries and getting all orders processed before 3pm each day. I keep an eye on our stock levels and liaise with suppliers so that we can fulfil our customers’ orders and in the evening I process our invoices and tackle the dreaded filing.

What Veterinary Nursing skills do you still rely on in this role?

My time in practice opened my eyes to the vast range of products that are being used so I have an idea what our customers are looking for.  I would say that multi-tasking is a big part of the job and I picked it up in practice but there’s still room for improvement!

What do you miss most about veterinary practice?

It’s the obvious answer here, I miss the animals most.  I went into nursing because I love animals and 4 long years of college hasn’t changed that.  I do have my own fluffy trouble maker at home though and he gets all my attention when I’m at home.

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