In the event of a breakdown, our service support team are contactable by phone 24 hours a day, or customers can log their fault onto our service portal.
Our technical help desk uses a dial-in facility to diagnose your system via remote access controls which minimises the need for an engineer to call out.
Our software is a flexible on-line call handling, diagnostic and monitoring system that can be modified to suit any industry requiring the servicing of technical equipment.
It’s a system, where clients can log on and see the status of live jobs in real time.
Visibility is a key element to our approach – and our success – customers value our honesty, which is why we are market leaders.
Medray responds to major failures and can typically diagnose or repair faults within 8 hours of receiving the call (actual duration may be dependent on contract cover and equipment supported).
We recognise the need to be flexible and endeavour to tailor service agreements to meet specific client requirements.